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Use of CRM in Library and Information centres?

Dear Library and information science professionals pls provide  me information regarding

Use of customer relationship management (CRM) in Library and Information centres?

 

Thanks&Regards,

Akhtar Hussain

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Permalink Reply by Dr. N K Pachauri on April 21, 2011 at 3:54
Dear I do not have much information about the topic.

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