how to implementation of Six Sigma in library services?

[KUTTY KUMAR]

Do you know Six Sigma for implementation of library services ?

[Dr. Akhtar Hussain]

you can access this websites:http://archive.ifla.org/IV/ifla72/papers/146-Kim-en.pdf

[Dr. N K Pachauri]

What is Six Sigma?

1. A statistical measure of the performance of a process or a product
   
   
2. A goal that reaches near perfection for performance improvement
   
   
3. A System of management to achieve lasting business leadership and world-class results

 

Six Sigma is a smarter way to manage, putting the customer first and using facts and data to drive better solutions. Today libraries  can consistently apply these methods and tools are much better prepared to use change as a core competency of their operations.

Six Sigma efforts target a variety of critical business objectives:

• Improving customer satisfaction
• Accelerating process cycle times and time-to-market
• Reducing defects
• Controlling variation and improving predictability
• Reducing costs – without "unintended consequences"
• Improving end-to-end process management and measurement